Jasper Design offer a range of delivery options to make it easy for you to shop with us.

• Special Order Delivery
• Pickup
• Free Delivery
• Big and Bulky Delivery

All of these options are aimed at getting products to you as quickly as possible wherever you are in Australia.

We deliver according to the delivery zone in which the orders are delivered to. You can call us any time to find out where your delivery zone is. Simply contact the Customer Service Centre on 0400 270 806, Monday - Friday 8am - 6pm (AEST).

The processing of orders and all deliveries are made Monday to Friday excluding public holidays. We currently do not have a weekend delivery service.

Jasper Design does not deliver to Australian Islands off the mainland. Jasper Design will deliver to addresses within the mainland but all on-forwarding costs incurred for shipments of goods to an Australian Island will be at the customer's discretion.

During the "wet season" deliveries into Northern Territory and Northern Queensland may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual timeframes.

Free Delivery

Delivery is free for printing orders in Regional and Metropolitan areas, and orders of $250 or more in Rural and Remote Areas (excluding items classified as Big and Bulky). If you are ordering pull-up banners or if you are in a rural or remote area and your order is less than $250, you will be charged a small delivery fee of between 15.00 and $25.00.

Orders weighing over 200kg

Orders weighing over 200kg may be subject to an additional delivery fee, as they are outside our standard delivery criteria. A Jasper Design representative from the Customer Service Centre will contact you and confirm the additional delivery fee. If you have any queries about this please call 0400 270 806, Monday - Friday 8am - 6pm (AEST).

Please note:

• Deliveries to your address will occur between 8:00am - 5pm Monday to Friday.
• Please note that suburbs and delivery zones are subject to reclassification from time to time.
• A street address is required for delivery. PO Boxes cannot be used as a delivery address.

Special Order Delivery

Special Order items are delivered separate to stationery orders and at times are delivered straight from our supplier.

The delivery timeframe is approximate depending on supplier availability. Big and Bulky fees may apply and are calculated in the checkout process. Customised Special Order Furniture items and Custom Print items cannot be returned or refunded due to change of mind as these products are manufactured and produced on Customer request. These products can only be returned if faulty/damaged.

When placing an order, check whether or not the item you are ordering has the 'Special Order' symbol.

Please refer to the Big and Bulky delivery section, for delivery charges to metro and non-metro/regional areas.

Pickup

Delivery is FREE for Pickups*.

When placing a Pickup order online nominate the store you would like to pick your order up from and complete the checkout process.

A team member from your nominated store will contact you via phone when your order is ready to be picked up. For Online Print Services you will receive an email notification advising that your order is ready for collection. When collecting your order from the store, please bring your Tax Invoice, Order Confirmation or a Valid ID for confirmation of purchase.

Printing Services

Delivery timeframes for products ordered online from our website are printed and delivered within the timeframes outlined in the table below. Timeframes for your location vary between individual product types and the print volumes of your order. We attempt to optimise deliveries by combining as many individual products in the same delivery, however we may ship some parts of your order over multiple deliveries.

Please Note:

• Business days exclude weekends and public holidays but pickup is available on these days if a team member from your nominated store has confirmed that your order is ready for pickup.
• Metro areas defined as Brisbane, Melbourne, Canberra, Adelaide, Perth & Sydney areas.
• Please allow an extra day for items classified as Big and Bulky.
• Delivery timeframes may change from time to time due to unforseen ircumstances, we will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are up to date. If a team member has not contacted you by the expected date, please contact our Customer Service Centre on 0400 270 806.